Welcome to ActX. We are a dedicated platform for enhancing the mental well-being of its users. Our mission is to support you with personalised mental health guidance, tailored to your individual preferences and behavioural patterns. As we navigate the complexities of digital privacy, our commitment to safeguarding your personal information remains a top priority. This Privacy Policy is designed to transparently outline how we collect, use, share, and protect your data.

Changes to this policy will be communicated through your registered email and prominently displayed on our website. If you agree to the revised terms, you may continue using our services as usual. If you disagree with the changes, you have the option to discontinue use of our services and delete your account before the new terms take effect.

By using our services, you consent to our data collection, use, and sharing practices as described in this Privacy Policy. You have the right to withdraw your consent at any time.

Information Collection

• Our mission is to provide you with customised mental health guidance, shaped to align with your unique preferences and behavioural patterns. As we traverse the intricate landscape of digital privacy, our dedication to protecting your personal information stands at the forefront of our priorities. This Privacy Policy is crafted to clearly illustrate how we collect, use, share, and safeguard your data, ensuring transparency and trust in every interaction with our platform.

Consent and Opt-In Mechanisms

• We prioritise transparent and informed consent practices to ensure you fully understand and control how your personal data is used. We employ explicit opt-in mechanisms to gather your consent, adhering to the highest standards of data protection and user privacy:

  • We require your active confirmation before processing your personal data. This is typically achieved through clear, unambiguous checkbox options that you must select to indicate your consent. This ensures that consent is freely given, specific, informed, and unambiguous, as required by data protection laws.

  • For sensitive data, such as health-related information, we employ enhanced consent procedures. You will be presented with specific details about the type of data collected, the purposes of its processing, and how it will be used, before you choose to give your consent.

  • We provide granular choices about the types of data you agree to provide and the specific purposes you authorise. This approach allows you to control the scope of consent and to limit how certain data is used, such as for direct marketing or third-party sharing.

  • We periodically review and refresh consent to ensure that it remains relevant and up to date with any changes in our services or regulatory requirements. You will be notified and asked to renew your consent if significant changes occur that affect the nature of the processing or the type of data collected.

Types of Information Collected

• To effectively support your journey towards mental well-being, we meticulously gather various types of information:

  • Personal Identification Information: This includes essential details such as your name, date of birth, and email address, which help us personalise your experience.

  • Location Information: We collect your geographical information to provide services and \ suggestions that are relevant to your locale, enhancing the personalization and relevance of our offerings.

  • Mental and Emotional Health Information: Understanding your psychological state is pivotal in customising our services to meet your specific mental health needs.

  • Interest and Behavioral Data: We gather data regarding your interests and behavioural patterns to better comprehend and cater to your preferences, ensuring our services are as relevant and effective as possible.

  • Usage Data: Insights into how you interact with our app are crucial for us; they help in refining its functionality and enhancing overall user friendliness.

Data Collection Methods

• Our collection methods are meticulously designed to uphold the highest standards of data protection:

  • We gather information that you directly provide during the registration process and through your interactions with our services. This includes any personal details, preferences, and feedback you share with us.

  • We shall collect Instagram and TikTok usernames as text fields, which are optional, solely for the purpose of redirecting users to their respective social media profiles. Only the usernames shall be collected, without any additional information.

  • We employ technologies such as cookies and tracking tools to improve your experience. These tools help us remember your preferences, analyse your usage patterns, and gather comprehensive statistics on how you interact with our app.

  • With your permission, we collect location data to provide services that are tailored to your surroundings, ensuring that our offerings are relevant and customised to your local context.

  • To augment our services and provide you with a richer experience, we collaborate with trusted third-party services. We collect information through these partnerships only with your consent, ensuring that your data is handled with care and respect for your privacy

Use of Cookies and Tracking Technologies

• Our app uses cookies and similar tracking technologies to track the activity on our services and hold certain information. Cookies used by our app include:

  • Session Cookies to operate our service.

  • Preference Cookies to remember your preferences and various settings.

  • Security Cookies for security purposes.

Use of Information

• The information we collect is vital for delivering personalised mental health support tailored specifically to your needs:

  • Personalised Support Plans: We utilise the comprehensive data you provide to create customised support plans that directly address your mental health requirements. Each plan is crafted to reflect your unique circumstances and goals, ensuring that the support you receive is both effective and personally relevant.

  • Location-Based Services: We use your geographic data to offer localised content and services, ensuring that what you receive is relevant to your immediate environment. This approach helps in providing timely and context-specific support, enhancing the effectiveness of our interventions.

  • Interest-Based Services: We actively collect and analyse information related to your interests and behaviour patterns. This enables us to craft interventions and content that are more engaging and responsive to your personal preferences, thereby improving the impact and relevance of our support.

  • Enhanced User Experience:, We continually refine our app based on how you interact with it. Your usage data helps us identify areas for improvement, drive innovation, and ensure that our app remains intuitive, user-friendly, and aligned with your needs. This ongoing process of enhancement helps us deliver a seamless and supportive digital experience.

Data Retention Policy

• We are committed to retaining your personal data only for as long as is necessary to fulfil the specific purposes for which it was originally collected. Our retention periods are carefully determined based on the nature of the data, the reasons for collecting the data, and the pertinent legal or operational retention needs.

• Your personal data is kept to provide you with the requested services, comply with legal obligations, resolve disputes, and enforce our agreements. This ensures that we have sufficient information to support any follow-up questions or issues and to comply with legal requirements.

• We retain your account information as long as your account remains active. Should you choose to deactivate your account, we maintain your account data for an additional period of [specify period] to facilitate easy account reactivation at your request. After this period, your data will be anonymized or securely deleted unless further retention is required by law.

• Transactional data related to financial transactions, contracts, and other agreements are retained until the completion of the transaction, in accordance with accounting laws and practices.

• For data that falls under legal or regulatory duties to retain data for a fixed period (for example, tax-related information), we retain these records for the period stipulated by the relevant laws.

• Our data retention protocols include regular reviews of the data we hold. If data is no longer necessary for any purpose and is not required by law to be retained, it is securely deleted or anonymized. This policy supports our commitment to handle data responsibly and to minimise data storage.

Information Sharing and Disclosure

• We are committed to sharing and disclosing your information responsibly and with the highest ethical standards:

  • We prioritise your privacy by ensuring that your explicit consent is obtained before any of your data is shared. We believe in empowering you to make informed decisions about how your information is used.

  • With your authorization, we share relevant data with healthcare providers to offer you integrated and comprehensive care. This collaborative approach ensures that the mental health support you receive is consistent with any other care you may be undergoing, providing a holistic treatment experience.

  • We disclose your information only when legally required to do so and strive to minimise the data shared to what is necessary under the law. Our commitment is to protect your privacy while complying with legal demands.

Information Sharing and Disclosure

• We are committed to sharing and disclosing your information responsibly and with the highest ethical standards:

  • We prioritise your privacy by ensuring that your explicit consent is obtained before any of your data is shared. We believe in empowering you to make informed decisions about how your information is used.

  • With your authorization, we share relevant data with healthcare providers to offer you integrated and comprehensive care. This collaborative approach ensures that the mental health support you receive is consistent with any other care you may be undergoing, providing a holistic treatment experience.

  • We disclose your information only when legally required to do so and strive to minimise the data shared to what is necessary under the law. Our commitment is to protect your privacy while complying with legal demands.

Geographical Location

• Our services offer features that make use of geographical location data to enhance user experience and service functionality. For features such as connecting with nearby users, geographical location is essential.

• To utilise these location-based features, you must consent to and enable location services on your device via the device settings. When you enable location services, you allow us to collect and use your location data to provide and improve these features.

• Please be aware that if you choose not to allow access to your location data, you will still be able to use the app, but you will not have access to certain features that require location information. This limitation may affect the overall functionality and experience of the app.

• By using our services, you agree to the collection and use of your location information as outlined above and acknowledge that denying such permissions may limit the service's functionality.

Arbitration and Dispute Resolution

In the event of any dispute, claim, question, or disagreement arising from or related to this Agreement or the breach thereof, the parties hereto shall use their best efforts to settle the dispute, claim, question, or disagreement. To this effect, they shall consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. If they do not reach such solution within a period of 60 days, then, upon notice by either party to the other, all disputes, claims, questions, or disagreements shall be finally settled by arbitration administered by the Arbitration Association chosen by ActX in accordance with the provisions of its commercial arbitration rules.

Termination

User-Initiated Termination:

• You can terminate your account at any time by sending a mail to the app’s support mail. Upon termination, you will no longer have access to any parts of our service that require an account.

ActX-Initiated Termination:

• We may terminate or suspend your access to the app without prior notice or liability, for any reason including, but not limited to, a breach of these Terms.

• While ActX may terminate access at any time without prior notice, we strive to provide a reasonable explanation post-termination, especially in cases of suspected breach of terms.

Upon termination of your account, your right to use our services will immediately cease. All data associated with your account will be deleted within 90 days of closure, except as retained in accordance with our data retention policy necessary for our legitimate business purposes, legal or regulatory compliance.

Disclaimers and Limitations of Liability

General Disclaimers:

• The services are provided on an "as is" and "as available" basis without any warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

• ActX is not responsible for any harm, whether physical, emotional, or psychological, that may arise from your use of the app or your interactions with other users.

Security and Data Integrity:

• We employ security measures such as end-to-end encryption to protect the privacy and integrity of your communications. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to Terms and Conditions

General Disclaimers:

• We reserve the right to modify these terms at any time.

• We will notify you of any changes by posting the new terms on the app and via email. Your continued use of the app after such changes constitutes your agreement to the new terms.